When service issues arise, we put them right

With Technicians on hand (all over Florida, and throughout the working week) we do our part to keep businesses operational. We recommend printing and copying solutions that satisfy our clients' needs for cost savings and efficiency benefits. So what happens if things go wrong?

We all know that faults are inevitable. But in a busy office, you're reliant on keeping your copiers, printers and multifunctional devices working...

• That's why our call center is manned by knowledgeable, trained staff.
• To ensure our technicians arrive fully informed about the equipment and the service issues, we use a Smart Phone based MWA system that keeps technicians in touch, wherever they are.
• Our technicians are outfitted with the latest manufacturer training and technical literature, as well as mobile computing and communication capabilities.
• That's why we've got a specialist team of over 25 Service technicians ready to deal with the service issues.
• And that's why we're able to maintain 97% uptime across our entire machine base.

We know how important it is to resolve issues quickly. We'll get a technician to you, on average, within 4 hours of logging your call. No fuss; next-to-no disruption to your service.

For absolute reassurance contact the Danwood service team; they're always on hand when you need them most.